Returns Policy

Returns & Refunds — Driftwood Atelier

We want you to love what you ordered. If something isn't right, we'll make it right. We keep things simple by splitting returns into two categories.

Category A — Our Fault

If we made a mistake, we'll fix it fast.

This includes:

You received the wrong item
Your order arrived damaged
There is a clear quality defect

What happens next:

Email us at driftwoodateliers@gmail.com with your order number and a clear photo
Once verified, we'll offer you a full refund or a free replacement — your choice
You do not need to return the item

We handle these same day wherever possible. No back and forth.

Category B — Sizing & Preference

If it's not quite right, we've got you — just not with a cash refund.

This includes:

Wrong size selected
Fit not as expected
Change of mind

What we offer:

Full store credit with no expiry

Conditions:

Item must be unworn, unwashed, unaltered, and with all original tags still attached
Must be returned within 14 days of delivery
Return shipping is your responsibility
Any item showing signs of wear, washing, or alteration will not be accepted and will be sent back to you

Before you order — all measurements are listed in centimetres on every product page. If you're between sizes on any of our denim, size up. Our pieces are cut slim.

How to Start a Return

All returns begin with an email to driftwoodateliers@gmail.com

Include:

Your order number
A clear photo of the item

We cannot process any request without a photo. Do not send items back without contacting us first — we'll provide the correct return address once your request is approved. Unrequested returns will not be eligible for store credit.

Not Eligible for Return